Privacy Policy

We use the information we collect to:

• Provide, schedule, and coordinate the Services you request, including consultations, counselling sessions, and coaching programmes.
• Communicate with you about your bookings, sessions, or queries.
• Match you with the appropriate care team member (perinatal counsellor, career coach, wellness expert, etc.) based on your needs.
• Process and confirm payments made via bank transfer or UPI.
• Send you relevant information you have opted into, such as our free gift, newsletters, or community updates.
• Improve our Services, website content, and the overall MamaSaath experience.
• Comply with applicable legal obligations.

We do not use your personal or health-related information for advertising, and we do not sell your information to third parties.

Given the nature of our Services, you may share sensitive personal information with us, including details relating to your physical or mental health, emotional wellbeing, or family life. We treat this information with particular care:

• It is accessed only by the specific care team member(s) directly supporting you (for example, your allocated counsellor or coach), and relevant administrative staff where necessary to coordinate your care.
• It is not shared with employers, family members, or any third party without your explicit consent, except where disclosure is required by law (for example, where there is a risk of serious harm to yourself or others, or where required by a court or law enforcement authority).
• It is not used for any marketing or promotional purpose.

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With our care team members (counsellors, coaches, wellness experts) directly involved in delivering your Services.
• With service providers who help us operate our business (for example, website hosting providers), who are only permitted to use your information to provide services to us.
• Where required by applicable law, regulation, legal process, or governmental request.
• Where necessary to protect the safety of you or another person, including in the case of a disclosed risk of self-harm or harm to others.
• With your explicit consent, for any other purpose.

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as is necessary to provide our Services, maintain our business records, and comply with our legal obligations. You may request deletion of your information at any time, as described in Section 7.

MamaSaath currently accepts payments via bank transfer and UPI. We do not store complete banking credentials such as your UPI PIN or full card details. Please note that any payment app or banking service you use to make a payment to us is governed by that provider’s own privacy policy, and we encourage you to review it separately.

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal and record-keeping obligations.
• Withdraw consent for us to contact you or use your information for a particular purpose, such as marketing communications.
• Ask us questions about how your information is used.

To exercise any of these rights, please contact us at contact@mamasaath.com. We will respond within a reasonable time.

MamaSaath’s Services are intended for adult mothers and parents. While our content and care may relate to your baby or child, we do not knowingly collect personal information directly from children. Any information about your child shared with us during a consultation is treated as part of your own personal information under this Policy.

Our website may contain links to third-party platforms, including Instagram, YouTube, and our WhatsApp community. We are not responsible for the privacy practices of these third-party platforms, and we encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to review this page periodically.

MamaSaath is not equipped to handle medical or psychological emergencies, including thoughts of self-harm or severe clinical disorders. If you are in distress or experiencing an emergency, please seek immediate assistance at the nearest hospital, emergency room, or a relevant crisis helpline. Information shared with us during such circumstances may be used or disclosed as necessary to protect your safety or the safety of others.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at: